POLICIES &
PROCEDURES
Sick Policy
If you are feeling unwell, we reserve the right to cancel and/or postpone your treatment. Feeling unwell includes, but is not limited to the following within the last 14 days:
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Fever of 38 degrees Celsius and greater
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Sore throat
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Cough
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Shortness of Breath
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Difficulty Breathing
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Runny nose and Nasal Congestion
Please follow these hand hygiene protocols for your safety and ours:
• Wash hands with soap and water or hand sanitize before and after entering.
• Hand sanitizer is available throughout our clinic areas.
• If you cough or sneeze, use a tissue or into your elbow and wash or sanitize your hands immediately afterwards.
Enhanced sanitizing measures using hospital grade disinfectants continue to be in place to ensure optimal safety to our patients and staff. Additionally, if you are feeling unwell, please contact us as soon as possible so that we can reschedule your appointment.
Booking Policy
We are by appointment only. You can book appointments by calling the clinic at (647) 294-8495 or through our online booking system. You must be 18 years of age or older to receive any treatments or services.
We require a valid credit card on file in order to book your appointment. Your credit card is not charged unless the following applies:
Missed Appointments and Cancellations
In order to cancel your appointment you MUST call, text or email a minimum of 48 hours in advance. Changes to your appointment or cancellations within 48 hours may be subject to a late cancellation fee of $50. Any no show appointments may be subject to a no show fee of $50 and will be required to pre-pay a $100 deposit for any future appointments. All deposits or late cancellation/rescheduling fees are non-refundable.
Refunds
We do not offer refunds on any services rendered. Although we strive to create the best treatment results for you, aesthetic results are not an exact science and cannot be guaranteed.
By booking an appointment, you are agreeing to our Policies and Procedures.