POLICIES &
PROCEDURES
COVID 19 Policy
Please arrive with no additional guests at this time. If you are feeling unwell, we reserve the right to post pone and cancel your treatment. Feeling unwell includes, but is not limited to the following within the last 14 days:
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Fever of 38 degrees Celsius and greater
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Sore throat
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Cough
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Shortness of Breath
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Difficulty Breathing
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Runny nose and Nasal Congestion
Please follow these hand hygiene protocols for your safety and ours:
• Wash hands with soap and water or hand sanitize before and after entering.
• Hand sanitizer is available at our reception desk and throughout our clinic areas.
• If you cough or sneeze, use a tissue or into your elbow and wash or sanitize your hands immediately afterwards.
Enhanced sanitizing measures using hospital grade disinfectants continue to be in place to ensure optimal safety to our patients and staff. Additionally, if you are feeling unwell, please contact us as soon as possible so that we can reschedule your appointment.
Booking Policy
We are by appointment only. You can book appointments by calling the clinic at (647) 294-8495 or through our online booking system. You must be 18 years of age or older to receive any treatments or services.
We require a valid credit card on file to secure your booking. Your credit card is not charged to book an appointment.
Missed Appointments and Cancellations
In order to cancel your appointment you MUST call or email a minimum of 48 hours in advance. Any missed or rescheduled appointments without 48 hours notice will result in a non-refundable credit card fee of $50 for any 30 minute appointments or $100 for any 30+ minute appointments.
Refunds
We do not offer refunds on any services rendered. Although we strive to create the best treatment results for you, aesthetic results are not an exact science and cannot be guaranteed.
By booking an appointment, you are agreeing to our Policies and Procedures.